Looking for more info?
FAQ's
How long does the shipment take?
Our orders are typically processed and dispatched within 3 days to ensure careful handling. Once shipped, delivery within the United Kingdom usually takes an additional 3-5 days. For orders across Europe, the delivery time is approximately 7-10 days, depending on the destination.
Are your products authentic?
At our company, we take great care in selecting our suppliers to ensure that the products we offer are of the highest quality and authenticity. We thoroughly vet each supplier and implement strict verification processes to confirm the legitimacy of the products we stock. This commitment to authenticity not only guarantees that our customers receive genuine, top-tier products, but also fosters trust and encourages repeat business. By prioritizing the integrity of the products we offer, we aim to provide an exceptional customer experience that keeps our clients coming back.
How do I make fragrance ever lasting?
The best way to use perfume is by applying it to your pulse points, which are areas of your body where blood vessels are closest to the skin’s surface. These areas generate heat, helping to diffuse and enhance the fragrance throughout the day. Common pulse points include:
Wrists – The inner wrists are a classic spot for applying perfume.
Neck – The sides of your neck, just below the ears, are effective for fragrance diffusion.
Behind the ears – This area can amplify the scent while remaining subtle.
Elbows – The inside of your elbows can help spread the fragrance as you move.
Knees – This area works well for lingering fragrance when seated or walking.
To apply perfume:
Spray from a distance: Hold the bottle about 5-7 inches away from your skin to avoid over-applying.
Don’t rub: Avoid rubbing your wrists together after applying, as this can crush the fragrance molecules and alter the scent.
Layer with lotion: Using an unscented body lotion before applying perfume helps lock in the fragrance and ensures it lasts longer.
By applying perfume to pulse points and following these tips, you'll ensure a longer-lasting and more vibrant fragrance experience.
Which countries are eligible for delivery of your products?
We offer delivery throughout the United Kingdom and to select countries across Europe, including Italy, Germany, France, and Spain.
Collapsible content
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number along with a link to the logistics company's website. Additionally, the tracking number will be available in your account on our website, where you can track your order 24/7.
Why is my order taking too long to arrive?
Occasionally, orders may experience delays due to parcels being held in transit. However, there is no need for concern. If this occurs, you can either report the issue to us, and we will promptly contact the logistics provider on your behalf, or you can directly reach out to the logistics company, providing them with the tracking number, and they will assist in resolving the matter.
What shipping options are available?
Our shipping options include 24-hour express delivery and standard 3-day delivery, both available within the United Kingdom. For international shipments, delivery typically takes 7-10 days. We apologize for any inconvenience this may cause and appreciate your patience. Please be assured that we are actively working to shorten delivery times for European shipments.
How do I return an item?
For returns and refunds, you can submit a request directly through our website, or contact us via email or our 24/7 WhatsApp support. Upon request, we will provide you with a prepaid return label. Once we receive the returned product, your refund will be promptly processed.
Collapsible content
What is your return policy?
Can I exchange my purchase for a different product?
In certain situations, exchanges may be possible; however, the customer will be responsible for covering all shipping costs and any difference in price resulting from the exchange. Please note that exchanges will only be accepted if the product is returned in its original packaging and in the same condition as when it was sent by the company. Any items that do not meet these conditions will not be accepted.
How can I update my personal information or address?
From Accounts, you can update all your personal information.
What payment methods do you accept?
We accept all kind of Master Card, Credit or Debit Cards. We also accept American Express payments. Inc, Google & Apple pay.
Collapsible content
What languages does your website support?
Currently, our website is supporting English & Espanol but we are actively working on it to make it available in most languages possible.
What should I do if my product is faulty?
If your product is faulty, please contact us within 14 days, and we will investigate the situation to find a possible resolution. After verifying the issue, we will offer either a replacement or a refund, depending on the circumstances.
How can I get in touch with customer support?
To get in touch with customer support, you can either leave a request in our mailbox, and a representative will respond within 48 hours, or contact us directly via email or WhatsApp for immediate assistance. Alternatively, you can reach us on Instagram or TikTok for support.